P
Maple Tower · Move-In Survey

How likely are you to recommend this building to a friend or colleague?

0 = Not at all likely · 10 = Extremely likely

Portfolio sentiment. Live. Tonight.

No credit card. 50 responses/month free.

Live data · 3 responses in the last 4 min

Every property
in your portfolio,
lit up live.

Pulse turns tenant complaints, buyer walkthroughs, and agent check-ins into structured sentiment data — before a single spreadsheet is ever opened.

No credit card. 50 responses/month free.

Property manager with dark hair smilingReal estate broker with professional attirePortfolio manager in business casual clothing

Trusted by 400+ property managers

NPS ScoreLive
72of 100
+4 pts vs last quarter
Maintenance Sat.By Building
88
Maple
72
Birch
95
Cedar
61
Elm
Sentiment MapFloor 3 · Maple
High
Mid
Low
Live Responses
Live

"Maintenance responded in 4 hours. Best building I've lived in."

Unit 4B

"Move-in was seamless — checklist covered everything."

Unit 12A

"Lobby renovation looks great. Feels premium now."

Unit 7C

"Package room could use more space but overall solid."

Unit 2D

"Renewal is a no-brainer at this management level."

Unit 9F

"Maintenance responded in 4 hours. Best building I've lived in."

Unit 4B

"Move-in was seamless — checklist covered everything."

Unit 12A

"Lobby renovation looks great. Feels premium now."

Unit 7C
Completion Rate↑ 6%
89%

Responses this month

1,847

Avg. time to complete

2m 14s

New Responses
3in the last 4 min
Unit 14B · Maple
9/102 min ago
Unit 3A · Birch
7/103 min ago
Unit 22C · Cedar
10/104 min ago
Scroll
Tenant Satisfaction
Move-In Feedback
NPS Tracking
Maintenance Scores
Portfolio Analytics
White-Label Reports
SMS Delivery
QR Distribution
Tenant Satisfaction
Move-In Feedback
NPS Tracking
Maintenance Scores
Portfolio Analytics
White-Label Reports
SMS Delivery
QR Distribution
Survey Builder

Questions that snap together
like modules.

Six question types purpose-built for property. Drag, drop, and publish to 200 units in under three minutes.

Star Rating

Capture satisfaction on a 1–5 scale. Renders as tappable stars on mobile.

Photo Upload

Tenants attach photos directly in the survey — maintenance issues documented at source.

Tap to attach photo
NPS Slider

Industry-standard 0–10 scale with conditional follow-up if score falls below 7.

0 · Detractor10 · Promoter
Open Text

Free-form comments auto-tagged with sentiment labels: Positive, Neutral, Urgent.

"The package room is getting crowded during peak..."

Neutral
Multi-Select

Checkbox lists for amenity audits, service ratings, and move-in condition checks.

Lobby condition
Elevator speed
Staff responsiveness
Logic Branching

Route tenants to different follow-up questions based on their previous answer automatically.

Score ≤ 6 → Urgent
Score ≥ 7 → Thank you
No templates required. Blank canvas or guided setup.
Distribution

Surveys delivered at the
exact right moment.

Three delivery channels. Zero manual work. Responses start appearing before you leave the building.

QR on Move-In Packets

Print-ready, unit-specific codes

Each unit gets a unique QR code pre-linked to their move-in survey. Print on the welcome packet — responses are tagged to that unit automatically.

Linked to
Unit 14B · Maple Tower
Move-In Survey · Oct 2026
Ready to Print

SMS After Ticket Close

Automated trigger rules

When a maintenance ticket is marked resolved, Pulse fires an SMS survey automatically. No manual follow-up.

P
Pulse · Maple TowerJust now

Hi Sarah — your maintenance request #1842 was resolved. How'd we do? (1 min) 👉

pulse.io/r/1842

Portal Embed

One line of code

Drop a snippet into your tenant portal. Surveys surface contextually — right when residents are already logged in.

<script src="pulse.io/embed"></script>
67%Avg. response rate via QRvs 12% email
99.1%SMS delivery rateTwilio-backed infrastructure
< 4 minTime from trigger to responsemedian across 40k surveys
14Portals currently integratedAppFolio, Buildium, Yardi + 11 more
Analytics

From raw response to
boardroom-ready report.

Segmented by property, trended over time, and exportable as a white-label PDF with your client's logo — in one click.

Portfolio Segmentation

NPS by property · Last 30 days

M
Maple Tower84 units
74
B
Birch Commons56 units
68
C
Cedar Heights112 units
81
E
Elm Residences38 units
61

NPS Trend · 12 Months

Portfolio average

72+14 pts YoY
Feb '25Feb '26

Responses · 12 Months

Total across portfolio

White-Label Reports

Your logo, their data

Export quarterly NPS decks with your agency's branding. Landlord clients receive a polished PDF — not a spreadsheet dump.

Q4 2026 Tenant ReportPDF · 8 pages
NPS
Overall Score: 74
↑ 6 pts from Q3
SatisfactionMaintenanceCommunicationAmenities

Smart Alerts

Surface issues before they escalate

Elm Residences NPS dropped 8 pts in 2 weeks

5 maintenance complaints: Birch Commons Elevator

Cedar Heights hit 90% completion rate

Works With Your Stack

14 native integrations

AppFolio
Buildium
Yardi
RealPage
Entrata
Slack

+ REST API for custom builds

Social Proof

Property managers who stopped
guessing.

"I manage 214 units across four buildings. Before Pulse, getting post-move-in feedback meant chasing people for two weeks. Now I have 80% of responses by 9am the next morning."

80% response rate overnight
Marcus Webb, portfolio manager with dark hair and professional attire

Marcus Webb

Portfolio Manager · Hartfield Property Group

"We run quarterly NPS sweeps for 12 commercial landlord clients. Pulse generates the branded PDF automatically. I stopped dreading renewal season."

12 landlord clients retained
Priya Nair, director with dark hair and professional smile

Priya Nair

Director of Client Services · Vantage Commercial Realty

"The SMS-after-ticket feature alone justified the subscription. Maintenance satisfaction scores went from 61 to 79 in one quarter because we could finally see what was actually broken."

61 → 79 maintenance NPS
Devon Calloway, operations lead with close-cropped hair and neutral background

Devon Calloway

Operations Lead · Northgate Residential

Start free. Scale when you're ready.

No credit card. 50 responses per month, forever free.

Free

$0forever

Perfect for boutique agencies proving the concept.

  • 50 responses/month
  • 1 property
  • NPS + star rating
  • CSV export
  • Email support
Most Popular

Portfolio

$79/month

For property managers with 10–50 units per property.

  • Unlimited responses
  • Up to 10 properties
  • All question types
  • SMS triggers
  • White-label PDF reports
  • AppFolio + Buildium sync

Agency

$249/month

For commercial brokers and multi-client agencies.

  • Everything in Portfolio
  • Unlimited properties
  • Client sub-accounts
  • Branded reports per client
  • Priority support
  • Custom integrations